Refunds & Exchange Policy

Refunds & Exchange Policy – Wiji

At Wiji, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help. Please review our policy below for details on refunds and exchanges.

1. Eligibility for Refunds and Exchanges

To be eligible for a refund or exchange, the following conditions must be met:

• The item must be unused, in its original condition, and in the original packaging.
• You must request a refund or exchange within [insert number, 7 days of receiving your order.
• Proof of purchase (order number or receipt) is required.

2. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 3 business days. The refund will be issued to your original payment method.
• Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

3. Exchanges

• We only replace items if they are defective or damaged upon receipt.
• To request an exchange, please contact us at hellowiji@wiji.ch with your order number and details about the issue.
• Once approved, we will provide instructions for returning the item and shipping the replacement.

4. How to Initiate a Return

To start a return or exchange, follow these steps:

1. Contact us at hellpwiji@wiji.ch or visit [insert link to returns page] to initiate the process.
2. Pack the item securely in its original packaging.
3. Include your order number and a brief explanation of the reason for the return.
4. Ship the item to the address provided by our team.

5. Non-Refundable Items

The following items are not eligible for refunds or exchanges:

• Items that have been used, damaged, or altered after delivery.
• Items without proof of purchase.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at hellowiji@wiji.ch  with your order number and photos of the issue. We will work with you to resolve the problem as quickly as possible.

7. Shipping Costs for Returns

• Customers are responsible for return shipping costs unless the return is due to an error on our part.
• We recommend using a trackable shipping method to ensure your return is received.

8. Questions?

If you have any questions about our Refunds & Exchange Policy, please contact us at:
Contact Page: https://wiji.ch/contact-us